Capabilities

From first enquiry
to the next step.

Answer, qualify, book and keep your team informed.

Natural
conversations
More qualified
enquiries
A smoother day
for your team

Illustrative preview · sample data · See all services & availability →

1

Step 1

Bring enquiries in

Capture enquiries from your website and configure supported routes from the channels your customers use.

60 sec first-response target for eligible connected enquiries—not a guarantee. Connection checks, permitted calling hours, capacity and availability apply.

Website form AvailableMarketing connectors Coming soon
Answers your calls
ZeromileAIEnquiry context in one place
Answers configured calls
Qualifies the enquiry
Books or hands over
Keeps your team informed
More source examples

Select a source to see the route and availability.

Explore enquiry sources

Two ways to start a useful conversation.

  • Inbound: the assistant answers the configured business number.
  • Connected enquiry: an eligible, permitted lead can enter the enabled outbound flow.
  • Website capture is available; direct marketing connectors remain planned.

Example: a campaign links to your website enquiry form; an activated supported connection is needed for AI callbacks.

Configuration and service details

A customer calls your configured business number. The assistant answers with your approved information and questions.

The automated website-form lead-source connector is coming soon. Website enquiry capture remains available. Workspace ingestion and AI callbacks need an activated supported connection. Direct Meta, Google Ads, YouTube, LinkedIn, TikTok and Google Forms connectors remain planned. Campaigns can link to your website form.

The 60-second first-response target applies to eligible connected enquiries, permitted hours, capacity and availability. Social engagement alone is not permission to call.

2

Step 2

Have the right conversation

ZeromileAI follows your approved knowledge and questions to understand needs, answer enquiries and take the next step.

Customer
I’m looking for a consultation about your services. Do you have any availability next week?
I can help check a suitable time. Would you prefer a morning or an afternoon?
ZeromileAIAI Assistant
Explore calling options

Choose how the assistant starts the conversation.

  • Inbound answers customers who call you.
  • Outbound follows up eligible leads using approved questions and knowledge.
  • Both combines the two directions; optional services are configured separately.

Outcome: capture the need, understand timing and agree a practical next step.

Configuration and service details

Inbound answers enquiries within configured coverage. Outbound calls eligible leads using approved information and questions. Inbound + Outbound combines both directions; follow-ups and human escalation are optional services.

Calling capability, contact permission, permitted hours and service readiness apply.

3

Step 3

Agree the next step

ZeromileAI can book a meeting, attempt your team or set a follow-up, based on the conversation and your rules.

Calendar booking · enabled customer/team notifications · optional human escalation and follow-ups.

Calendar booking

Offer real-time availability and confirm the booking.

Here are a couple of options that work for you:

Fictional calendar example.

Available team handoff

Transfer to the configured person when available.

“I’ll put you through to our specialist now.”

Optional · Human escalation

Enabled follow-up

Capture the details and follow up at the agreed time.

  • Follow-up created
  • Send a summary email
  • Add to follow-up tasks
  • Notify team member
Optional services · configured actions
Explore booking, handoff and follow-up

Take the next step that fits the conversation.

  • Offer available calendar alternatives and confirm a successful booking.
  • With human escalation enabled, attempt an available configured destination; otherwise agree a callback.
  • Enabled optional follow-ups keep reminders and the agreed action visible.

Example: a viewing is booked; customer/team updates use enabled channels, and eligible reminders follow the agreed schedule.

Configuration and service details

Use the provided calendar or a supported authorised connection. If a requested time is unavailable, offer suitable alternatives and confirm the choice. Successful bookings can trigger enabled customer and team notifications; delivery is not simulated here.

Human escalation attempts the configured number. If unavailable, agree a callback or message route. Follow-ups can include configured tasks, reminders, email, missed-call/no-show recovery and eligible AI follow-up calls. Appointment reminders may include 24 hours and 2 hours before, within permitted contact windows.

Shared WhatsApp is outgoing-only. Customer-owned channels require supported setup and checks. SMS/WhatsApp follow-ups and nurture messages are coming soon. These follow-ups are separate from eligible enabled transactional notifications. Full calendar management remains planned.

Healthcare emergency routing requires approved instructions, tested destinations and a safe failure route. AI does not diagnose or replace emergency services.

4

Step 4

Keep the context

Every enquiry, available conversation record and next step stays in a clear record, so your team has the context.

Team portal, available call records and current Hot/Warm/Cold interest signals.

Lead detailsSarah MitchellSample enquiryWebsite enquiryHot · team review
Customer 10:14

I’m looking for a consultation about your services. Do you have any availability next week?

ZeromileAI 10:14

I can help check a suitable time. Would you prefer morning or afternoon?

Explore the portal and lead context

Give the team a useful record to work from.

  • Review captured requirements and available recordings/transcripts.
  • See bookings, follow-up status and current lead-level interest signals.
  • Keep human judgement in control; expanded cross-call AI dashboards remain planned.

Outcome: the team can continue with the conversation context instead of starting again.

Configuration and service details

Review leads, available recordings and transcripts, bookings and follow-up status. Lead-level analysis and Hot/Warm/Cold signals support judgement, not guaranteed sales. Access and retention follow configuration.

Start through the six-step provisioning flow using suitable provided resources. Configure supported owned numbers, forwarding, channels and calendars after authorisation and testing.

See all onboarding steps →
Planned: direct marketing connectors, CRM integrations and expanded AI dashboards.

Your service directory

Explore your services.See what’s available.

Discover the calling services, workspace tools and optional extras for your business. Open any card for setup requirements.

Available nowCore services and optional extrasComing soonPlanned additions

41 services across 9 categories

Calls3 services
Available nowInbound CallsYour AI assistant answers the configured business number.Base serviceView detailsHide detailsSetup & requirements

Choose Inbound or Both. Coverage, parallel calls and number readiness depend on the agreed setup.

Available nowOutbound CallsYour AI assistant calls eligible leads.Base serviceView detailsHide detailsSetup & requirements

Choose Outbound or Both. An outbound-capable number, contact permission and permitted calling hours apply.

Available nowInbound + OutboundCombine answering and calling in one base package.Base serviceView detailsHide detailsSetup & requirements

Switching the base keeps your phone number, subject to service capability checks.

Workspace & bookings6 services
Available nowTeam portalLeads, conversations and next actions in one workspace.Included with a base packageView detailsHide detailsSetup & requirements

Included with every base package. Team access follows configured permissions.

Available nowAppointments & calendarCheck availability, offer alternatives and confirm appointments.Included with a base packageView detailsHide detailsSetup & requirements

Included with every base package. Use the provided calendar or a supported authorised connection; full calendar management remains planned.

Available nowBooking notificationsKeep customers and the team informed of confirmed bookings.Included with a base packageView detailsHide detailsSetup & requirements

Included with every base package through eligible enabled channels. Shared WhatsApp is outgoing-only; delivery and channel readiness checks apply.

Available nowCall records & transcriptsReview available recordings, transcripts and call outcomes.View detailsHide detailsSetup & requirements

Available when captured and configured. Access and retention follow the agreed setup.

Available nowLead context & interest signalsReview captured needs, summaries and Hot/Warm/Cold signals.View detailsHide detailsSetup & requirements

Current lead-level signals support human judgement. They are separate from planned predictive lead scoring and expanded reports.

Available nowWebsite enquiry formsCollect enquiries and send the configured website emails.View detailsHide detailsSetup & requirements

Website form capture is available. This does not enable the planned automated website lead-source connector or AI callbacks.

Follow-ups & bundles7 services
Available nowFollow-upsTasks, reminders, email and missed-call/no-show recovery.Optional add-onView detailsHide detailsSetup & requirements

Needs a base package and a calling-capable number. Trials include light follow-up. Configured appointment reminders may run 24 hours and 2 hours before, within permitted contact windows.

Available nowAI follow-up callCall a lead back for an agreed next step.Optional add-onView detailsHide detailsSetup & requirements

Needs a number capable of outbound calls and the agreed contact rules. This is separate from the Outbound Calls base service.

Available nowFollow-ups PlusFollow-ups and AI follow-up calls in one bundle.Optional add-onView detailsHide detailsSetup & requirements

Needs a base package and an outbound-capable number. Its components can also be agreed individually.

Available nowCompleteFollow-ups, AI follow-up calls and human escalation together.Optional add-onView detailsHide detailsSetup & requirements

Needs a base package, an outbound-capable number and a reachable owner, primary contact or agent number.

Coming soonSMS follow-upsSend follow-up text messages to leads.View detailsHide detailsSetup & requirements

Coming soon. Will require Follow-ups and a ready SMS channel.

Coming soonWhatsApp follow-upsContinue follow-up through WhatsApp.View detailsHide detailsSetup & requirements

Coming soon. Will require Follow-ups and a ready WhatsApp channel.

Coming soonNurture messagesKeep warm leads engaged through scheduled messages.View detailsHide detailsSetup & requirements

Coming soon. Will require an eligible promotional channel and country support; not enabled where unavailable.

Human support & handoff3 services
Available nowHuman escalationConnect a caller to a person when they need your team.Optional add-onView detailsHide detailsSetup & requirements

Works with any base package. Requires a reachable team number and suitable telephony. If unavailable, use the agreed callback or message fallback.

Available nowCustomer supportReach the support team about your configured service.View detailsHide detailsSetup & requirements

Use the Support page or the published contact email. No response-time guarantee is implied.

Coming soonPriority supportA planned enhanced support option.View detailsHide detailsSetup & requirements

Coming soon. Requires a base package; response commitments are not offered here.

Lead-source connections6 services
Coming soonMeta Ads leadsBring Facebook and Instagram lead-ad enquiries into the workspace.View detailsHide detailsSetup & requirements

Coming soon. Each source requires a base package and a supported activated connection. Campaigns can link to the website enquiry form today.

Coming soonGoogle Ads leadsBring Google lead-form enquiries into the workspace.View detailsHide detailsSetup & requirements

Coming soon. Requires a base package and an activated supported connection.

Coming soonLinkedIn leadsBring LinkedIn lead-generation form enquiries into the workspace.View detailsHide detailsSetup & requirements

Coming soon. Requires a base package and an activated supported connection.

Coming soonTikTok leadsBring TikTok lead-form enquiries into the workspace.View detailsHide detailsSetup & requirements

Coming soon. Requires a base package and an activated supported connection.

Coming soonWebsite form leadsAutomatically route website-form leads into the calling workflow.View detailsHide detailsSetup & requirements

The automated lead-source connector is coming soon. Website enquiry forms are available separately; AI callbacks stay disconnected until the supported route is activated.

Coming soonYouTube & Google Forms connectionsExtend supported lead-intake routes from campaigns and forms.View detailsHide detailsSetup & requirements

Direct connections are planned. YouTube campaigns can link to your website form; an ad click, view or comment does not itself trigger a call.

CRM integrations4 services
Coming soonSalesforceSend leads and call outcomes to Salesforce.View detailsHide detailsSetup & requirements

Coming soon. Each CRM connection requires a base package, supported authorisation, configuration and testing.

Coming soonMicrosoft DynamicsSend leads and call outcomes to Microsoft Dynamics.View detailsHide detailsSetup & requirements

Coming soon. Each CRM connection requires a base package, supported authorisation, configuration and testing.

Coming soonHubSpotSend leads and call outcomes to HubSpot.View detailsHide detailsSetup & requirements

Coming soon. Each CRM connection requires a base package, supported authorisation, configuration and testing.

Coming soonZoho CRMSend leads and call outcomes to Zoho CRM.View detailsHide detailsSetup & requirements

Coming soon. Each CRM connection requires a base package, supported authorisation, configuration and testing.

AI insights3 services
Coming soonCall insights reportSee what callers ask and why enquiries do not book.View detailsHide detailsSetup & requirements

Coming soon. Requires a base package; distinct from current individual lead summaries.

Coming soonLead scoringA planned service to rank leads by buying likelihood.View detailsHide detailsSetup & requirements

Coming soon. Requires a base package. Current Hot/Warm/Cold interest signals are not predictive lead scoring or a sales guarantee.

Coming soonWeekly summaryA concise weekly overview for business owners.View detailsHide detailsSetup & requirements

Coming soon. Requires a base package; expanded cross-call reporting remains planned.

Campaigns & capacity5 services
Coming soonBulk calling campaignsRun organised outbound calling campaigns from a contact file.View detailsHide detailsSetup & requirements

Coming soon. Requires Outbound Calls and country, contact-permission and capacity checks. No campaign limits or launch dates are committed here.

Available nowExtra call minutesAdd more call minutes when your workspace needs them.Optional add-onView detailsHide detailsSetup & requirements

Available with the agreed package and applicable usage terms. No public price is shown.

Available nowExtra team memberGive another person configured workspace access.Optional add-onView detailsHide detailsSetup & requirements

Available with the agreed package; team permissions and service limits apply.

Coming soonExtra phone numberAdd another number to the workspace.View detailsHide detailsSetup & requirements

Coming soon. Requires a base package. This is separate from supported replacement or forwarding of your existing number.

Coming soonExtra simultaneous-call capacityIncrease the number of calls handled at the same time.View detailsHide detailsSetup & requirements

Coming soon. Requires a base package; current simultaneous-call capacity remains package-specific.

Onboarding & your resources4 services
Available nowGuided workspace provisioningCreate your account and prepare your workspace in six guided steps.View detailsHide detailsSetup & requirements

Open the portal, choose Create account, then configure business, service, assistant, team, resources and review. Two minutes is a standard provisioning target, not a guarantee; test before activation.

Available nowProvided trial numberStart with a suitable number from the ZeromileAI pool.View detailsHide detailsSetup & requirements

Continue with the assigned number after trial or switch to a supported owned or forwarded number after readiness checks.

Available nowSupported own resourcesConfigure supported numbers, calendars and notification channels.View detailsHide detailsSetup & requirements

Compatibility, authorisation, readiness and testing apply. Use authorised connections rather than sharing passwords. Provided trial resources allow a simpler start.

Available nowBusiness knowledge, voice & languageConfigure the assistant around your business and supported language.View detailsHide detailsSetup & requirements

Use approved knowledge, qualification questions, voice and AI identity. Country, language, number and service availability are checked during setup.

Available services still require the appropriate package, configuration and readiness checks. Planned providers, release dates and scope are not committed. No connection or service is activated by this directory.

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