WEBVTT

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Your team is busy. Some calls need a person.
Ava helps the right conversation reach your team.

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An urgent seller calls.
Ava answers the business line.

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Ava: Hi, I’m Ava, the AI assistant for the property team. How can I help?

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Customer: I’m Alex. I need to sell my house urgently. Can I speak with a real person now?

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Ava: Sure, Alex. Let me save your enquiry and check for an available agent.

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Save the enquiry before the handoff.
Alex · Urgent sale enquiry · Wants a person now

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Find an available team member.
Check the configured team before connecting.

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Emma accepts the handoff.
The enquiry context goes with the call.

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Human agent connected.
Ava hands the conversation over to Emma.

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Emma: Hi Alex, I understand you need to sell quickly. Let’s talk through your situation.

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Customer: I need to move soon and want to discuss putting my home on the market.

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Emma: I can help you explore the next steps. Tell me a little about the property.

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A clear record for your team.
Alex · Urgent seller · Connected to Emma

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A handoff without starting from scratch.
The conversation context stays with the enquiry.

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If nobody can pick up…
Ask for a suitable callback time and save the request.

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The right person. The context they need.
ZeromileAI · Your team. In control.