WEBVTT

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A booking is only the beginning.
Keep the appointment and the context moving.

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Start with the existing appointment.
Mike · Viewing with Emma · Tuesday at 2:00 PM

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Two useful reminder touchpoints.
One existing appointment, in the business timezone.

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24 hours before · Reminder call
Monday · 2:00 PM

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Ava: Hi Mike, I’m Ava, the AI assistant for the property team. Is now a good time?

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Customer: Yes, sure.

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Ava: Your viewing is tomorrow at two PM. Does that still work for you?

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Customer: Yes, I’ll be there.

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Ava: Great, thank you. Have a great day, goodbye.

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The team sees the confirmation.
Mike confirmed · Tuesday at 2:00 PM · Emma

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2 hours before · Another reminder call
Tuesday · 12:00 PM

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Ava: Your viewing is today at two PM. Does that still work for you?

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Customer: Yes, thank you.

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Ava: Thanks for your time. Have a great day, goodbye.

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If their plans change…
A separate possible outcome: capture a change request.

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Customer: Could we move it to Wednesday at ten AM?

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Ava: I’ll pass that request to the team so they can confirm the change.

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The request is visible to your team.
Mike · Change requested · Original appointment retained

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Keep the customer’s request in context.
The transcript separates the request from a confirmed change.

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Customer informed. Agent alerted. Portal updated.
A request is acknowledged; the calendar time has not changed yet.

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One appointment. A clear next step.
ZeromileAI · Your team. In control.